Under MetroPCS’s Terms & Conditions of Service, all legal claims must be resolved by binding arbitration or in small claims court, unless you choose otherwise. If you want to be able to sue MetroPCS in court (other than small claims court), or to participate in a class action in court, you must submit a valid request to “opt out” of the arbitration process. You can do this either by calling 1-844-746-4691 or by completing the opt out form on this website.

There is a 30-day deadline for opting out of the arbitration process. The deadline starts when you first activate your service. If you miss the 30-day deadline, your opt out will not be effective.

Arbitration is a process to resolve legal claims outside of court. A neutral decision maker appointed by the American Arbitration Association conducts arbitrations. The procedures in arbitration are more informal and usually faster than lawsuits in court, and you can receive the same relief for your individual claims in arbitration that you could in a lawsuit in court. However, the procedures are different in arbitration and court. For example, in arbitration there is no jury, you cannot bring or join in a class action and there is limited opportunity for review, or appeal, of an arbitration decision.

You may get more information about arbitration under the MetroPCS Terms and Conditions, at www.metropcs.com and choose the link for “Terms & Conditions” at the bottom of the page. For more information about the American Arbitration Association and about arbitration in general, you may go to www.adr.org

Yes, you must opt out for each phone number or line of service on your account.

No. If you properly opted out within 30 days of activating your service, you do not need to opt out again for that line of service or phone number.

No, the opt out is available only to new lines of service.

A valid opt out for a line of service will remain effective for as long as you have it.