MetroPCS’s Terms & Conditions require you to give MetroPCS an opportunity to resolve all disputes before filing a claim in court or an arbitration. See MetroPCS’s Terms & Conditions for more information (included with your phone or available at

If you are unable to resolve a dispute with MetroPCS and you wish to assert a legal claim, the Terms & Conditions of Service require that your claim will be resolved through arbitration or in small claims court – unless you have opted out of arbitration. MetroPCS customers may opt out of arbitration within 30 days from the date of activating a new line of service.

In order to opt out of arbitration you must either complete the opt out form on this website or call toll-free 1-844-746-4691 and provide the requested information. If more than 30 days have passed since you activated your line of service, you are not eligible to opt out of arbitration and any opt out you submit will not be valid.

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